Perlancia Peptides — Refund Policy Last Updated: 3/30/2026

1. Nature of Products

All products sold by Perlancia Peptides are research-grade laboratory compounds intended strictly for in vitro scientific research. Due to the nature of these compounds, including their temperature sensitivity, storage requirements, and research-grade classification, all sales are subject to the limitations described below.

2. General Policy

All sales are considered final upon shipment. Perlancia Peptides does not accept returns of research compounds under any circumstances once a shipment has left our facility. This policy exists to maintain the integrity of our research-grade supply chain and to comply with applicable regulations governing the handling of laboratory research materials.

3. Damaged or Incorrect Orders

Perlancia Peptides will issue a replacement or store credit in the following circumstances:

• The wrong product was shipped due to a fulfillment error on our part
• The product arrived visibly damaged due to shipping mishandling
• The vial arrived compromised in a way that prevents research use

To initiate a damage or error claim, the following is required:

• Notification to our support team within 48 hours of delivery confirmation
• Clear photographic documentation of the damaged or incorrect item
• The original order number and account email

Claims submitted outside the 48-hour window will not be eligible for replacement or credit. We reserve the right to request return of the damaged item before issuing a replacement.

4. Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has entered the fulfillment and shipping process. Once an order has been processed and shipped, it cannot be cancelled. To request a cancellation, contact support immediately at contact@perlancipeptides.com with your order number.

5. Lost Shipments

If a shipment is confirmed lost by the carrier and delivery cannot be confirmed after a reasonable investigation period, Perlancia Peptides will issue a replacement shipment or store credit at our discretion. Lost shipment claims must be submitted within 7 days of the estimated delivery date.

6. No Refunds for Change of Mind

Refunds will not be issued for change of mind, ordering errors made by the purchaser, or dissatisfaction with research outcomes. Purchasers are responsible for confirming product specifications, quantities, and suitability for their intended research application prior to placing an order.

7. Chargebacks

Initiating a chargeback without first contacting Perlancia Peptides support to resolve the issue is considered a violation of these terms. We reserve the right to suspend or permanently close accounts associated with unauthorized chargebacks and to pursue recovery through available legal means.

8. Contact

For order issues or damage claims: Perlancia Peptides Email: contact@perlancipeptides.com